General business terms and conditions of ALMET s.r.o. The following terms and conditions (here and further – T&C) of our services for corporations, self-employed and other businesses. Orders from private customers are not accepted. If customer is referencing his own terms and conditions, is this reference not accepted. Specific contractual agreements prevail over T&Cs, but require written form. These T&C remain valid for the whole duration of business relationship with a customer without necessity to restate them. In the following the contractor, ALMET s.r.o., is referred to as -CO- and customer as -CU-.
§ 1 Substance of contract CO takes over out-of-court, settlement-oriented mediation negotiations for due, overdue and undisputed receivables representing CU after a contract been issued by CU and CO renders other desired related services, especially in conflict mediation. § 2 Conclusion of contract 1. A contract is concluded if CU transmits complete data on a receivable through the internet page of CO. 2. With transmission of data on a receivable to CO, CU provides to CO unlimited power of attorney for out-of-court, settlement oriented representation of CU with debtor. 3. The T&C are valid and are understood to be for online contracts as well as for other means of contracting as read, understood and accepted.
§ 3 Scope of contract 1. CO commits to legal and economically sensible possibilities to settle the receivable debt by means of negotiating with debtor. 2. CU agrees to the following within 60 days after issuing a contract: a. CU issues contract for mediation of possibilities of settlement of debt claim only to CO; b. CU cooperates permanently with CO, in as much as CO requires specific information from CU; c. CU informs CO immediately if debt claim is settled in full or in part; d. CO is entitled to sign agreements with debtor about instalments payments or partial payments without specific agreement from CU if such agreements are based on prior instructions of CU; e. after issuing of contract to CO, CU shall not undertake own measures to collect debt claim and / or shall not contract any collection company or legal counsel to collect debt claim; f. ranking of debtor as unable to meet payments or ranking debt claim as unsalvageable is only decided by CO. If this is not observed, CO reserves the right to cease further activities with CU. g. CO may terminate the contract at any time, especially in case CU fails to provide information requested by CO or fails to cooperate with CO. h. CU commits to cease any contact with debtor without prior consent from CO. In case this is not observed, CU shall compensate CO with CO’s fee if settlement is achieved. § 4 Compensation 1. Payment of unsetlled debt claim, regardless of its recipient, are attributed as follows: 1. Mediation fee to CO. 2. Main debt claim, in full or in part, to CU. 2. In case of succesfull mediation 100% of debt claim is paid to CU. CO does not withhold any success fee. 3. In case of partial settlement or of instalments §4.1 is valid. 4. In case the debt claim submitted to CO is not founded, already partially claimed or is unable to be settled because of a liquidation procedure, CU shall compensate the fees to CO. 5. With issuing of contract to CO, CU waives right to claim expiration of time limitation on services rendered. § 5 Expiration / Validity proof 1. It is assumed that debt claim is not expired. CO does not prove if debt claim is expired. Responsibility of CO in this regard is not accepted. 2. CU confirms with issuing the contract that the debt claim belongs to him, the debt claim exists and there have been no prior objections or considerations or similar raised against this debt claim. CO is not obliged to review the validity of debt claim. § 6 Responsibility 1. CO conducts business of each contract in prudent manner and is not responsible for consequences of any decision, made on basis incorrect or incomplete information provided by CU. Specifically, any responsibility of CO in regard of data management or personal data processing or its correctness is excluded. CO is not responsible for simple misconduct. Responsibility only is valid in case of gross negligence by CO of its duties by CO himself, its legal representatives or contractors. § 7 Data protection and communication 1. CU agrees that CO in order to fulfill the contract stores, uses and transmits data, including personal data, in accordance with EU legislation. 2. In case of succesful closure of a contract CO may delete all data with exception of number of debt claim within one month starting from the date of issuing invoice of fees from CO to debtor. In case of unsuccesful mediation, this period is three months. 3. CU agrees that CO communicates with CU through unencrypted emails. CU shall regularly check its Email including SPAM Folder. § 8 Closing clauses 1. Special agreements, changes or addendums require written form. Content of telephone calls is not binding. 2. New or changed T&C are accepted if they are sent to CU and within two weeks are not objected to. 3. Services are rendered and seat of court is only Bratislava, Slovakia. 4. The whole business relation is subject to Slovakian legislation and UN or international commercial law is not applicable irrespective of if CU is subject to any other trade law. 5. If any of clauses of these T&C becomes invalid, this does not render the whole T&C invalid in other parts. The parties shall work on replacing the invalid clause with a legal clause that provides the best outcome of joint achievement of goals.
Resolv is a debt collection agency with no ltimits: all geographies, all methods, all countries. Boost your collection efficiency with our budget-friendly Eastern European cost advantage. We will make your debtor pay!
We are in Eastern Europe - our fees are lower than in your home country. Don't overpay us - make your debtor pay
European Union is our home - we will service your debt as if we were next to you in your country. Thank you, Brussels!
Human touch matters - you must call if you are in debt collection business. Only we in Slovakia can afford it
Worry about what you do best - your business. Let us, the professionals, take care of your debt collection
No pay - no fee. We only charge you if you get paid
Private individuals are always a special case. Let us deal with them and both sides are better off in the result
How Digital Collection It Works
You provide to us the essence of the debt case
By submitting a case, you give Resolv a order to start collection process and to exercise all necessary actions
We analyze the case and start executing on the best strategy
We contact the debtor and secure the best outcome for you
If payment is made in full – we close the case
If it is not possible to obtain full payment of debt – we come back to you to work on further actions
If partial payment is accepted – we settle the amount and close the case
If no payment is obtained – we keep pushing for the next 90 days and then we revert the case to you.
Submit a case
By clicking “Submit” you agree to the Terms & Conditions of “Resolv” (“Resolv” – a trademark of ALMET s.r.o., Slovakia, Bratislava) and you explicitly provide to Resolv power of authority to negotiate on your behalf with the debtor of the submitted invoice, with full or partial debt settlement, respective of the specific guidance provided in the case submission form.
Our advantages
We treat every unpaid invoice as if it is our own. Seriously, we do
We are not another pompous agency that will charge you upfront and then do nothing because they are understaffed. We are a Slovak company that have dozens of agents that are at home in Europe and get real results
You are in European Union - you can choose any EU company to service your debt collection needs. Start using this to your advantage and don't get stuck in your home country, where everything might be more expensive
We know hot to get under the debtor’s skin – our multinational team knows the local conditions and practices of all major European countries.
We make sure to negotiate with the decision maker who pays your invoice, we are not satisfied with simply sending invoices to general inbox of your debtor
We work in all European countries. Our specialty is cross- border debt negotiations
We press hard, but we play fair - we keep in mind you might want to do business with this customer in the future
With us, you won't have to wait until your case gets cold - we start acting immediately after you send us the unpaid invoice
We work completely digitally and transparently
There is nothing like a good old collection to combat the mountain of unpaid invoices
Entrust us with your payment collection
Who we are
Resolv - is a leading pan-European debt collection company with its base of operation in Bratislava, Slovakia. With years of experience and a team of dedicated professionals, we specialize in resolving outstanding debts for our clients. Our goal is to provide effective and efficient solutions to help businesses and individuals recover the money they are owed. We understand the challenges and complexities of debt recovery, and we are committed to working closely with our clients to achieve the best possible outcomes. Our broad experience across many European and international regions ensures best outcomes for our customers. We rely on cost-efficient personnel in Eastern Europe to make sure that there are real humans behind the communication
75%
Customers get paid back in full
x10
More efficient than in-house collection
5%
Revenue written off as bad debt per year
Industries we serve
Startups
Young growth-oriented companies often do not enough time to think about payment collection. Unpaying customers tend to be forgiven in order not to endanger future growth. Let us handle this dilemma and we improve your incoming cash flow.
Machine building
Complex projects are realized by split payments and installments are not fulfilled by customers – all too familiar story in machine building. We will make sure we reach the person in charge and explain the importance of payment to keep you as a valuable supplier of reliable equipment
Energy
Recent market turbulence and macroeconomic conditions have worsened the payment discipline. Energy sector was hit the hardest. We make certain that your invoice is found right at the top of the payment queue.
Agro
Seasonality, climate change, regulations – and on top of this multiple payments. We help agro industry get paid and solve the most noble issue – keeping the world fed.
Hospitality
Covid, demographics shifts, changing behavior patterns – it is not easy to run a hotel or a restaurant nowadays. The payment morale in this industry is the lowest and we want to help you with that. Let us deal with the problems you face.
E-commerce
Distance and convenience turned to be perceived by some as an excuse for forgetfulness. With slim margins and strong competition, predictable incoming payments is a lifeline you cannot disregard. We will help you in this.
Logistics
With inflation staying high, gas prices on the rise and permanent tightening of legal playfield, logistics does not have it easy. Customers demand better business terms and don’t always play fair with pushing them through post factum. We help logistics companies get what was agreed and delivered.
Wholesale
Playing vital role in the economy, but whose position is endangered more than ever before, wholesale is especially hit by inflation and the current economic conditions. We work to help the honest merchant connect the dots on the economic puzzle that the world today is and secure timely payments.
Middle sized companies
Across all industries, it is the middle sized companies that carry the biggest burden and most exposure to the risks. 100% focused on products and technologies, leaves them exposed to the harsh conditions of today’s economic practice when it comes to payments. We are proud to help them achieve the goals and maintain the top position of the European mid sized business.
